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Mr. Rooter Plumbing Starring in "Undercover Boss" on CBS

If you missed local business owner, Dina Dwyer-Owens, the first time Undercover Boss aired, you can watch it on Friday at 8 p.m.

Submitted by: Mr. Rooter Plumbing of the Tri-Valley

If you’re not one of the 10.23 million people who watched Mr. Rooter Plumbing, which has a franchise in San Ramon, on “Undercover Boss”, you get a second chance.

CBS will rerun the episode at 8 p.m. on Friday.

“This episode ranks among the most powerful and moving episodes of ‘Undercover Boss’,” said Chris Carlson, executive producer for “Undercover Boss”. "We felt that Dina was an incredibly strong and compelling character who happened to be a female leading a male dominated company.”

Dina Dwyer-Owens, CEO and chairwoman of Mr. Rooter Plumbing’s parent company The Dwyer Group, goes undercover on the show. It features Mr. Rooter and its sister companies Mr. Appliance, Mr. Electric and The Grounds Guys.

The three-time Emmy nominated reality show just wrapped up its third season. “Undercover Boss” follows some of the world’s most successful company leaders as they embark on grassroots journeys within their own organizations.

“It’s exciting for people to see our customer-centered and professional service on national TV,” said Dave Ferguson of Mr. Rooter Plumbing of the Tri-Valley. “We value our customers, and we want to exceed their expectations day in and day out.”

Mr. Rooter Plumbing technicians put covers over their shoes when inside homes and businesses to protect and respect a customer’s property. They also give customers the price before work is done to ensure there are no surprises about the cost of service.

On the show, Dwyer-Owens talks about the company’s Code of Values, which are lived out from the corporate office to the front line of service professionals here in The Tri-Valley.

"This is clearly more than just a job for Dina,” Carlson said. “She has deep emotional ties to the business and its employees since The Dwyer Group was founded by her late father, who was also her mentor. She’s also pretty adept at a couple of the jobs she does undercover, which is not always the case for the bosses."

Mrs. Brown August 10, 2012 at 08:57 PM
Agreed, Kathy. It is sad how dramatically the cost of owning and operating a business has increased over the last few years especially. It is unfortunate, but, that results in having to increase the cost of goods or services just to keep your doors open. No one enjoys having an upset customer for something unavoidable. But times are tough all around and those same customers have less funds to allocate than ever before too. I experience both sides.
anon August 10, 2012 at 11:15 PM
Check your schedule...I think the niners game is on at that time. I show it coming on at 2:42 am Sat.
Megan August 11, 2012 at 02:56 AM
yep football on tonight
Michael Austin August 11, 2012 at 03:44 PM
The price increase was over a four year period, 2001 to 2005, the cost for the preventive maintenance went from $65 to $135. Knowing that I would require this maintenance every two years. It would be prudent of me to purchase my own equipment and save money over the long run. My investment has paid for it self two times over and still saving.
Megan August 11, 2012 at 11:45 PM
when will it be on again?

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